Knowing when you might need Infor Consulting Services

If you have a Tier 1 Infor manufacturing ERP application, like Infor LN or Infor M3, using Infor Consulting Services (ICS) may make perfect sense. Infor has a large and experienced team that provides implementation and consulting services for what is often a global deployment of these applications.

In other words, ICS is designed for large, multinational organizations. For companies implementing M3 and LN with revenue lower than $500 million, Infor Partner Network offers strong support. Certified partners from the network will often sell and implement the software for companies, whereas global organizations typically work with two separate Infor teams (Infor Direct Sales and Infor Consulting Services.

Infor Consulting for the SMB market

For companies in the small to medium-sized business (SMB) market, Infor Consulting Services will use an Alliance Partner for implementation services only or Infor CloudSuite Industrial/SyteLine ERP Certified Partners will manage the sales activities, implementation services and ongoing account management in tandem with Infor technical support.

Infor CloudSuite Industrial/ERP is the lead application from the Infor stable for SMB companies looking for best-in-class discrete manufacturing ERP applications. Infor has pushed all consulting services for these solutions to the Partner Network to provide customers with specialized expertise for the SyteLine ERP application.

Related: How to Select Discrete Manufacturing ERP Software

How is an Infor Partner different than Infor Consulting Services?

It’s natural to assume that bigger is better, but that is not always true when it comes to consulting services. As one of the top four largest ERP providers in the world, Infor generates $3 billion in revenue annually and has over 12,000 employees. That is great from a critical mass and stability perspective—you want your ERP provider to be strong and viable relative to having R&D funding for the continued development of the ERP and providing ERP specific technical support. And this is one of the reasons why Infor is ranked number one by Gartner for critical capabilities in use cases for manufacturers in the SMB space.

Infor partners like Visual South are different because we are not a billion dollar corporation. We don’t want to be. The Visual South mantra is to act in the best interest of our customers and provide a personal and stable relationship with our customers. Stability from a personnel perspective is a cornerstone of Visual South as we have a veteran and cohesive team. Conversely, we see a significant amount of employee changes with competitors and also big ERP providers. Visual South strives to provide a more personal relationship; this is easier due to having hundreds of customers versus thousands of customers.

Visual South is one of the best Infor CloudSuite Industrial and SyteLine ERP consulting providers as we have built a customer-centric, experienced team. Our professional services organization employs U.S. citizens to provide consulting services, which is particularly important for our ITAR and CMMC compliant customers. Infor and other large ERP providers will use offshore resources to supplement their consulting teams and address situations for prospects with lower budgets.

Visual South also uses an integrated team approach to ensure we provide customers with comprehensive support and services. We align account management, client solutions, professional services, and consulting teams to take care of our customers regarding Infor licensing, Infor ERP consulting, and long-term support.

Of note, there are many Infor VISUAL ERP customers that we support, too. The Visual South team has provided Infor VISUAL consulting services for over 30 years, and we have a large and knowledgeable consulting and account management team ready to help you better use Infor VISUAL ERP.

Summary

There are many options to get Infor ERP consulting help, given there are over 100,000 customer sites using Infor ERP worldwide. Customers have options, whether it be with Infor Consulting Services or a certified Infor Channel Partner like Visual South.

If you would like to discuss your business and desired goals, please reach out for a free 30-minute consultation or visit www.visualsouth.com for more information.