Equipment rental companies manage assets and customer service. Infor Service Management (ISM) does the same.
At a very high level, the goals of an equipment rental company and ISM are the same: to manage assets and customer relationships. The company needs to have assets customers want to rent; it’s also important for those assets to be maintained properly to reduce downtime. If either of those needs are not met, valuable sales opportunities may be lost forever.
Infor Service Management’s functionality is aligned to help companies meet these goals. Let’s start with the most important aspect of ISM: It’s one system, one database.